Cancellation and refunds

How deposits, date changes and cancellations work with Phoenix Holiday Lighting.

No deposit online

This website takes no deposit and no card details. Nothing is charged here.

Before we buy and cut

Move or cancel before we order materials and you owe nothing. After the strands are cut to your roofline, the cut footage is already yours and cannot be reused, so we will talk to you about what has been spent.

If we have to cancel

If we cannot install because of weather, roof access or our own schedule, we rebook or return any money you have paid us for that work.

Roof work goes through insurance

Roof replacement is handled through your insurance claim and billed to the carrier for the covered work. If you decline a repair, your lighting price does not change. Anything the carrier will not cover is quoted to you before we start.

Questions or a dispute

Talk to us first, on 678-234-6934 or info@phoenixroofingusa.com. Most things get sorted on that call.

Questions about any of this, call 678-234-6934 or email info@phoenixroofingusa.com.